A hand with the bouquet

Wrong address, a slot that's too tight, a status that won't move? Find your answer below or send us a card, and Emma Porter will reply personally, usually within one working day.

  1. Check the statusThe order screen in the app shows every stage up to "delivered".
  2. Have the order date readyPlus the recipient's town, so we can find the order quickly.
  3. Urgent? Say soPut "TODAY" in the subject if the slot is within hours.

Quick answers

Can I change the delivery slot after confirming?

Yes, until the florist starts preparing the bouquet. Open the order in the app and choose a new slot. If the option is greyed out, preparation has begun, so write to us and we'll check with the florist.

I made a mistake in the recipient's address.

Contact us as soon as possible with the correct address. Before dispatch we can usually fix it at no cost. After dispatch it depends on where the courier is.

The status hasn't changed for a while.

Statuses update when the florist or courier reports a step, so there can be a gap between "prepared" and "on the way". If your slot has ended and the order isn't marked delivered, write to us.

The bouquet doesn't look like the photo.

Florists may substitute stems of similar colour and value when a flower is out of season. If the bouquet is damaged or clearly different, send us a photo within 48 hours for a replacement or refund.

Can I cancel an order?

You can cancel free of charge until preparation starts. You'll find this in the order screen. See Terms, Clause 8 for details.

What do you do with the recipient's details?

We use them only to deliver the bouquet and share them only with the florist and courier. No advertising, no tracking. Read the Privacy Policy.

Send us a card

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Emma Porter, Find2stay View
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you

Prefer email? emma.porter75@gmail.com